KnowFlow - A Hybrid Approach to Identifying and Visualizing Distributed Knowledge Work Practices

Understanding collaborative work practices represents a critical factor in and a necessary fundament for the development of effective computer supported collaborative work (CSCW) systems. In today's economies, collaborative work is increasingly knowledge intensive, distributed and workers are more and more conceptualized as knowledge workers. This yields to the question how especially distributed knowledge work practices can be identified and visualized as a basis for the development of CSCW systems. This contribution 1) investigates how a traditional knowledge work analysis approach can be adapted for application in distributed settings and 2) reports on the preliminary findings of an explorative case study

[1]  Ronald Maier,et al.  Defining process-oriented knowledge management strategies , 2002 .

[2]  Markus Strohmaier,et al.  B-KIDE: A Framework and a Tool for Business Process Oriented Knowledge Infrastructure Development , 2005 .

[3]  h.c. August-Wilhelm Scheer Business Process Management Using ARIS (ARIS House of Business Engineering) , 1998 .

[4]  Kai Mertins,et al.  Knowledge management : concepts and best practices , 2003 .

[5]  A. Berztiss,et al.  Requirements Engineering , 2002, J. Object Technol..

[6]  Peter A. Gloor,et al.  TeCFlow – A Temporal Communication Flow Visualizer for Social Network Analysis , 2004 .

[7]  Ingrid Mulder,et al.  Dynamic personal social networks: a new perspective for CSCW research and design , 2003, SIGG.

[8]  Andreas Abecker,et al.  Integrating Knowledge Modelling In Business Process Management , 2002, ECIS.

[9]  Ina Finke,et al.  SELaKT - Social Network Analysis as a Method for Expert Localisation and Sustainable Knowledge Transfer , 2004, J. Univers. Comput. Sci..

[10]  Jenny Preece,et al.  Online Communities: Designing Usability and Supporting Sociability , 2000 .

[11]  Heinz-Jürgen Müller,et al.  Geschäftsprozessorientiertes Wissensmanagement - Effektive Wissensnutzung bei der Planung und Umsetzung von Geschäftsprozessen. , 2002 .

[12]  Ronald Maier,et al.  Modeling Knowledge Work for the Design of Knowledge Infrastructures , 2005, J. Univers. Comput. Sci..

[13]  Ulrich Remus Prozessorientiertes Wissensmanagement. Konzepte und Modellierung , 2002 .

[14]  Jeroen Kraaijenbrink,et al.  Toward a conditional design theory for electronic knowlegde brokers , 2003 .

[15]  Fatos Xhafa,et al.  A layered framework for evaluating on-line collaborative learning interactions , 2006, Int. J. Hum. Comput. Stud..

[16]  Bart-Jan Hommes,et al.  Assessing the quality of business process modelling techniques , 2000, Proceedings of the 33rd Annual Hawaii International Conference on System Sciences.

[17]  Ronald Maier,et al.  Implementing process-oriented knowledge management strategies , 2003, J. Knowl. Manag..

[18]  Andrea Siegberg,et al.  Inter-Organizational Knowledge Community Building: Sustaining or Overcoming Organizational Boundaries? , 2005 .

[19]  Roger V. Gould,et al.  Structures of Mediation: A Formal Approach to Brokerage in Transaction Networks , 1989 .

[20]  Fernanda B. Viégas,et al.  Social Network Visualization: Can We Go Beyond the Graph? , 2004 .

[21]  Nigel Shadbolt,et al.  Knowledge Engineering and Management , 2000 .

[22]  Stefan Baldi,et al.  Grundlagen der Wirtschaftsinformatik , 1999 .

[23]  Edward Yourdon,et al.  Modern structured analysis , 1989 .

[24]  Norbert Gronau,et al.  Modellierung von wissensintensiven Geschäftsprozessen mit der Beschreibungssprache K-Modeler , 2003, Wissensmanagement.