Automating Knowledge Transfer and Creation in Knowledge Intensive Business Processes

It is a well known fact that a wealth of knowledge lies in the head of employees making them one of the most or even the most valuable asset of organisations. But often this knowledge is not documented and organised in knowledge systems as required by the organisation, but informally shared. Of course this is against the organisation’s aim for keeping knowledge reusable as well as easily and permanently available independent of individual knowledge workers.

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