Arthur V. Hill

发表

Modeling the Effects of a Service Guarantee on Perceived Service Quality Using Alternating Conditional Expectations (ACE)

Chee-Chuong Sum, Yang-Sang Lee, Julie M. Hays, 2002, Decis. Sci..

An Experimental Comparison of Dispatching Rules for Field Service Support

Arthur V. Hill, A. Hill, 1992 .

An Approximate Model for Field Service Territory Planning

Arthur V. Hill, Murali Shanker, Christopher J. Nachtsheim, 1992 .

Project management infrastructure: The key to operational performance improvement

Arthur V. Hill, Weiyong Zhang, Roger G. Schroeder, 2008 .

Capacity-constrained for requirements systems

Arthur V. Hill, Amitabh S. Raturi, Chee-Chuong Sum, 1997 .

The Encyclopedia of Operations Management Terms

Arthur V. Hill, Curtis L. Carlson, 2001 .

Scheduling to improve field service quality

Arthur V. Hill, Dyan L. Haugen, 1999 .

Modelling Intra-City Time-Dependent Travel Speeds for Vehicle Scheduling Problems

Arthur V. Hill, W. C. Benton, W. C. Benton, 1992 .

A New Framework for Manufacturing Planning and Control Systems

Chee-Chuong Sum, Arthur V. Hill, A. Hill, 1993 .

Applying the Collective Causal Mapping Methodology to Operations Management Curriculum Development

Julie M. Hays, Arthur V. Hill, Susan Meyer Goldstein, 2007 .

An extended longitudinal study of the effects of a service guarantee

Julie M. Hays, Arthur V. Hill, J. M. Hays, 2006 .

Framework for the design of lot-tracing systems for the 1990's

Arthur V. Hill, John N. Petroff, 1991 .

Reducing vendor delivery uncertainties in a JIT environment

Arthur V. Hill, Thomas E. Vollmann, 1986 .

An Experimental Analysis of Capacity‐Sensitive Setup Parameters for MRP Lot Sizing

Arthur V. Hill, Amitabh S. Raturi, A. Raturi, 1988 .

MODELS FOR OPTIMAL LEAD TIME REDUCTION

Arthur V. Hill, Inder Khosla, 2009 .

Research opportunities in service process design

Rohit Verma, Arthur V. Hill, Richard Metters, 2002 .

A Methodology for Constructing Collective Causal Maps

Julie M. Hays, Arthur V. Hill, Susan Meyer Goldstein, 2006, Decis. Sci..

CHEXPEDITE: A COMPUTER‐BASED APPROACH TO THE BANK COURIER PROBLEM

Arthur V. Hill, D. Clay Whybark, 1982 .

On Macroscopic Description of Urban Traffic Speeds: Response

Arthur V. Hill, 1993 .

Decision support system for managing check processing operations

Arthur V. Hill, Gary E. Somerville, Barry S. Farah, 1990 .

Batching policies for a repair shop with limited spares and finite capacity

Gary D. Scudder, Arthur V. Hill, Richard C.H. Chua, 1993 .

A Model for Determining Tactical Parameters for Materials Requirements Planning Systems

Arthur V. Hill, Amitabh S. Raturi, 1992 .

SCAT AND SPAT: LARGE‐SCALE COMPUTER‐BASED OPTIMIZATION SYSTEMS FOR THE PERSONNEL ASSIGNMENT PROBLEM

Arthur V. Hill, Norman L. Chervany, J. David Naumann, 1983 .

Capacity-constrained reorder intervals for materials requirements planning systems

Chee-Chuong Sum, Arthur V. Hill, Amitabh S. Raturi, 1997 .

A DECISION SUPPORT SYSTEM FOR DETERMINING OPTIMAL RETENTION STOCKS FOR SERVICE PARTS INVENTORIES

Arthur V. Hill, Vincent Giard, Vincent A. Mabert, 1989 .

A pricing model for clearing end-of-season retail inventory

Diwakar Gupta, Arthur V. Hill, Tatiana Bouzdine-Chameeva, 2006, Eur. J. Oper. Res..

An experimental comparison of human schedulers and heuristic algorithms for the traveling salesman problem

Arthur V. Hill, A. Hill, 1982 .

A decision support system for the courier vehicle scheduling problem

Arthur V. Hill, Vincent A. Mabert, D. W. Montgomery, 1988 .

An algorithm for the traveling salesman problem with pickup and delivery customers

Arthur V. Hill, Bahman Kalantari, Sant Arora, 1985 .

A Management Science Approach to a Dutch Elm Disease Sanitation Program

P. George Benson, Arthur V. Hill, Norman L. Chervany, 1980 .

A combination projection — causal approach for short range forecasts†

Arthur V. Hill, Vincent A. Mabert, 1977 .

Service guarantee strength: The key to service quality

Julie M. Hays, Arthur V. Hill, J. M. Hays, 2006 .

THE MARKET SHARE IMPACT OF SERVICE FAILURES

Julie M. Hays, Arthur V. Hill, J. M. Hays, 1999 .

Production planning for medical devices with an uncertain regulatory approval date

Arthur V. Hill, William J. Sawaya, A. Hill, 2004 .

A preliminary investigation of the relationships between employee motivation/vision, service learning, and perceived service quality

Julie M. Hays, Arthur V. Hill, J. M. Hays, 2001 .

The Impact of Service Guarantees on Service Quality at Radisson Hotels Worldwide

Julie M. Hays, Arthur V. Hill, Susan E. Geurs, 2000 .

Learning from a Service Guarantee Quasi Experiment

Xinlei Chen, Julie M. Hays, Arthur V. Hill, 2009 .

A LONGITUDINAL STUDY OF THE EFFECT OF A SERVICE GUARANTEE ON SERVICE QUALITY

Julie M. Hays, Arthur V. Hill, J. M. Hays, 2009 .